Blindsided by bad customer reviews and canceled subscriptions?
Never again.
What if you had a tool that enabled your customers to tell you:
WHAT they want to buy
HOW they want to buy
WHERE you need to improve
BEFORE you lose them to a competitor
CeedBack captures customer sentiment and specific feedback through micro surveys across the customer journey and provides insights through a robust reporting dashboard.
Your team now measures and observes customer perceptions across all operations.
Providing alerts, trends, and qualitative insights, CeedBack enables improved execution and encourages a customer-focused culture across the entire organization.
CeedBack Strengthens Your Business
“Customer insights are instrumental for the success of any business and customer-facing brand.
CeedBack’s ability to capture customer sentiment, provide historical trends, and send alerts within an organization is game-changing.”
Jeff Hensley
Brand Revitalizer and
Content Marketing Guru
“Your sales team’s success is defined by your company’s ability to deliver upon its promises.
I recommend all my clients evaluate CeedBack to ensure they perform at peak performance.”
Brian (The Bacon Guy) Basilico,
B2b Interactive Marketing
SIGN UP FOR OUR FREE BETA
Monitor customer sentiment along every step of the customer journey
Eliminate surprises, address operational issues, optimize sales & marketing, and identify new product and customer opportunities in near-real time.
CeedBack captures customer sentiment and specific feedback in near real-time through micro surveys delivered to customers at the right time and frequency.
Your team now tracks customer perceptions of all facets of your operations.
Providing real-time alerts, trends, and qualitative insights, CeedBack ensures improved execution and encourages a culture of customer focus across the entire organization.
Complement your existing communication & survey tools
CeedBack is designed to augment your current systems.
Each company’s customer journey is different, and CeedBack’s micro-surveys easily plug into existing systems for email and contact strategy.
Our team, during implementation, helps define the critical touchpoints of your customer journey, incorporates customer data, and ensures seamless integration of our systems within your environment.
Encourage and incentivize direct feedback
Positive online reviews provide great social proof.
Negative comments in online reviews and Dark Social damage your company’s brand and value and are difficult to fix.
CeedBack’s micro-surveys are presented to customers soon after interacting with your company. The customer received the opportunity to respond to open-ended questions, in a proven format to drive staggering response rates. They share their perceptions and the opportunity to provide additional detail.
Feedback works with our customers on best practices for responding to negative and positive feedback, allowing your organization to flip a disappointed customer to one highly satisfied and willing to promote your company and its experience with you.
Take action through robust reporting and alerts
We integrate your data sources into our warehouse and provide reporting tools to monitor operations, benchmark expectations, and identify trends and anomalies for peak operational performance.
Our robust and flexible reporting tool allows you to drill down into each company department, customer segment, and any category you define, comparing different activities and optimizing for maximum impact.
The system also includes alerts that notify your team when changes occur in the business, enabling teams to collaborate and leverage the survey data and feedback to diagnose and resolve issues.
SIGN UP NOW
CeedBack is in limited beta. We are inviting a limited number of new users providing unlimited access to all features at no cost, including:
- All Surveys (Website, Email, Mobile App)
- Integration of External/Existing Survey Tools
- Data Warehousing of All Survey Sources and Customer Information
- Robust Reporting
Sign up now!
If you have any questions, please reach out to us at info@ceedback.co.
“We sent a CeedBack Micro-Survey to all our customers after the 2022 Elections. The insights we collected were invaluable and lucrative.
Our customers were gratified that our company cared to ask for genuine, open-ended feedback. This led to 10% of our accounts asking to buy new software modules within six weeks.”
Charles Davis, CEO
EasyVote Solutions